Terms of service.
Terms and conditions of sale
This purchase is regulated by the Standard Sales Conditions for Consumer Purchases of Goods over the Internet, given below. Consumer purchases via the Internet are regulated primarily by the Contracts Act, the Consumer Purchases Act, the Marketing Control Act, the Cancellation Act and the E-Commerce Act, and these laws provide consumers with man- datory rights. These laws are available (in Norwegian) at www.lovdata.no. The terms of the contract are not to be understood as a limitation on legal rights, but present the parties’ most important rights and duties in regard to the purchase.
The Sales Conditions have been created and are recommended by the Norwegian Consumer Authority. For a better understanding of these Sales Conditions, see the Consumer Authority’s guidelines.
Contract
The contract consists of these Sales Conditions, information given in the ordering solution, and any specially agreed conditions. In the event of a conflict between pieces of information, precedence goes to what has been specially agreed between the parties, as long as this does not conflict with mandatory legislation.In addition, the contract will be complemented by relevant statutory provisions that regulate the purchase of goods between traders and consumers.
Parties
Dealer/platform: Novooi AS / 1176 Oslo / Org. no: 827 340 162 / hei@novooi.com
Buyer: The person who places the order. When selling to a trader, the rules of the Purchase Act apply
Seller: The maker (brand or artisan) the product is sold by.
Ordering
The agreement is binding on both parties when the buyer's order is received by the seller. The buyer still has the right to withdraw from the purchase in accordance with the Right of Withdrawal Act.
When Novooi receives an order, the buyer automatically receives an order confirmation to his/her e-mail address. It is the buyer's responsibility to check that the order confirmation matches the order in terms of quantity, item type, price, etc. Goods will be supplied as per the order confirmation. If you are in disagreement with the confirmation you must advise us within seven days of the date thereof. Novooi is not required to accept changes in order after the order confirmation is accepted and order placed.
Cancellation
After a confirmation is issued, the customer cannot cancel an order without the written consent from Novooi. A cancellation and/or restocking charge of up to the total amount of order may be applicable on orders cancelled. Novooi reserve the right to cancel or refuse to accept an order due to erroneous information being entered on the website or supplied to us by a supplier.
Right to cancel
Unless the contract is exempt from the right to cancel, the Purchaser may cancel the order in accordance with the Cancellation Act.
The Purchaser must inform the Seller that he/she will exercise this right within 14 days after the start of the cancellation period. This time limit includes all calendar days. If the period ends on a Saturday, Sunday or public holiday, the period will be extended until the next business day.
Price
The stated price for the good and services is the total price to be paid by the Purchaser. All product prices include VAT and shipping in Norway. Memberships and services have VAT added into the total price at checkout. International shipping costs are stated and included at checkout. The buyer is responsible for any extra costs related to international fees related to customs and VAT.
Novooi reserves the right to change prices, printing errors, changes in text, images and links on our website. Please note that colors reproduced in the online store may differ from the color the products actually have. This is due, among other things, to different color reproduction on different screens.
VAT on art
There is an exemption from VAT for the artist's (author's) own sale of art. Art sales on novooi.com are sold directly from the artist, and are mediated by Novooi as an intermediary.
This type of turnover is exempt from VAT in accordance with the Value Added Tax Act (Mval.) § 3-7 (4): - The author's turnover of his own works of art and copyright to his own literary and artistic works is exempt from the law. The same applies to such turnover through an intermediary in the name of the originator.
For you as a customer, this means that you are acting for the originator, who is then to be considered the counterparty to the contract, with Novooi as an intermediary.
Any complaints about the works of art in the event of such sales are the responsibility of the author. Nevertheless, Novooi has agreed with the originator to assist him in relation to the buyer, so that you only need to deal with Novooi.
Payment
You can pay via: VISA, Mastercard, AMEX or PayPal. The choice for payment by credit card is completed via our payment module through Stripe. If this option is not available, we have disabled the feature for reasons such as security or technical update. You can still pay by credit card via PayPal. The amount will be deducted immediately.
Delivery
Delivery of the products takes place in the way you as a customer have chosen, at the place and at the time stated on the order confirmation. Delivery dates acknowledged by Novooi are non-binding estimates only, based upon the best available information concerning stock availability, manufacturing lead times and transport schedules. Novooi will inform you if we are not able to meet our stated delivery date, but to the extent permitted by law, we are not responsible for any loss, compensation, costs, damages or expenses in connection with late delivery. Delivery terms will be considered as accepted by the buyer unless disagreement is notified to Novooi in writing within seven days of order placement.
Claims
All our products are carefully inspected before delivery. The buyer should also inspect carefully all items at the time of receiving the goods. Claims for damage and shortages must be notified to the seller within two days and written notification received within seven days. We cannot accept responsibility for the non-arrival of notification within the specified time. Failure to make such claims within the specified time constitutes acceptance of the merchandise and quality thereof.
The seller may not accept claims for damage resulting from accident, alteration or misuse after delivery. Also for dissatisfaction with colour, grain, veneering or texture of wood, marble and leathers because of natural variations which the seller has no control over.
Returns Policy
Right of withdrawal means that the buyer can return the item (except for the products referred to as made to order) to the seller without reason, even if there is no defect in it and even if it has not been delivered. Custom made to order products cannot be returned/canceled after the order has been placed and accepted. Made to order consist of customized unique orders and orders that are hand-made. The buyer pays for the return delivery unless otherwise specified by the seller.
The buyer may return goods with in 14 days from the delivery date. The product you return must be in new, unused condition with all the original packaging and product tags still attached. New and unused means, that there are no marks on the item or packaging. We are unable to accept any item with any indication that it was used. Returns should be packaged carefully and returned to the seller address which is mentioned on the delivery invoice received. Please include a copy of your invoice. The order should be sent using an insured and recorded service, always retain proof of postage. All accurately returned products will be credited to the original purchaser’s credit or debit card, excluding delivery costs, within 14 working days.
Delays and non-delivery: the Purchaser’s rights and time limit to make a claim
If the Seller does not deliver the good or delivers it late according to the terms of the parties’ contract, and this is not due to the Purchaser or to conditions on the part of the Purchaser, the Purchaser may, in accordance with Chapter 5 of the Consumer Purchases Act, withhold the purchase sum, demand performance of the contract, terminate the contract and/or demand compensation from the Seller, according to the relevant circumstances.
Termination
If the Seller does not deliver the good at the time set for delivery, the Purchaser shall call on the Seller to deliver within a reasonable additional time frame for performance. If the seller does not deliver the good within the additional time frame, the Purchaser may cancel the purchase.The Purchaser may however cancel the purchase immediately if the Seller refuses to deliver the good. This also applies to cases in which delivery at the agreed time was a decisive factor in the conclusion of the contract, or if the Purchaser has informed the Seller that the delivery time is a decisive factor.If the item is delivered after the additional time frame set by the consumer or after the delivery time that was a decisive factor in the conclusion of the contract, termination must be asserted within a reasonable time frame after the Purchaser was informed of the delivery.
Website
Every effort is made to ensure that this website is free from viruses, however, this cannot be guaranteed. It is your responsibility to protect the confidentially of your password and any activity that occurs on your account, Novooi will not be liable for loss or damage which may occur if you fail to protect your password. Novooi website may contain links to external websites that are not in any way affiliated with Novooi. Please note that Novooi does not guarantee the accuracy or completeness of any information on these external websites.
Portrayal of Products
We endeavour to accurately depict our products, however, slight variation may occur. The reproduction of colour is as accurate as possible, but there may be colour variation dependant on the calibration of Users screens. All measurements provided are approximate.
Intellectual Property Rights
All rights, including copyright for this website, are owned or licenced to Novooi. The website and its content, including information, text and images are protected under international copyright laws and conventions. Use is strictly prohibited without the permission of Novooi unless for personal, non-commercial use. The User is required to comply with all copyright laws when using the website. Novooi grants the User no rights to any intellectual property rights. These terms and conditions of use are governed by Norwegian law. All rights reserved.
Conflict resolution
The parties shall endeavor to resolve any disputes amicably. If this does not succeed, you can bring the case to the Consumer Council near where you live. All disputes shall be resolved in accordance with Norwegian law. Claims must be directed to the Seller within a reasonable time frame. The parties shall attempt to resolve any disputes out of court. If this is not successful, the Purchaser may contact the Consumer Council of Norway for mediation. The Consumer Council may be reached on (+47) 23 400 500 or at www.forbrukerradet.no
Privacy Statement
Novooi respects your privacy rights and recognises the importance of protecting the information we collect about you. Therefore, we have adopted a Privacy Policy that informs how we collect, store and use the information that you provide us with. We only use this information lawfully and in accordance with the Data Protection Act 1998. By using this website you acknowledge that you have been informed that we collect, use and disclose your personal information in accordance with this Policy. This Policy should be read in association with the Terms and Conditions of use of the website. If you have any questions regarding this Policy, please contact us.
Contact info
e-mail: hei@novooi.com